“Michael A. and Chris came to service my furnace on October 1. Both men were courteous, polite and professional. My understanding was that the furnace may have to be rewired to have the heat pump work which would involve making a hole in the drywall and running a new wire from the thermostat to the box outside. Upon inspection, they found that the furnace was wired correctly for the heat pump. As a result, they needed to only replace the thermostat (which I requested). Unfortunately, they were told by the office that they still had to change me for the complete rewiring.”
– Peggy B.